Have you had trouble getting email from people who say they sent it? Or your messages aren't getting to others? As servers try desperately to filter out the ever increasing onslaught of sp*m, more than a few non-sp*m messages are getting mopped up as well.
Here are a few simple ways to get around the problem.
1. Get one or two different email addresses. Get a Hotmail address. Use the free address your ISP provides you. When a customer calls saying, "didn't you get the five emails I sent you?" suggest they send again to one of your other addresses.
2. The same idea works in reverse. When a customer can't get your messages, ask if they have a different address. Chances are their server is filtering out a lot of their mail and they've already considered the additional address solution.
3. Watch for attachments getting blocked. Many people are keeping out viruses sent by attachment by refusing all attachments or those over a certain size. I paste the document
into the body of the message in those cases.
4. Ask your site host to reduce the level of filtering on your email. Many can do this. Of course, you'll get more sp*m, but you will also get fewer cases where customers can't get email to you.
Kevin Nunley
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